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Raymond’s Trophy (“Raymond’s Trophy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, place an order, contact us, or otherwise use our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Personal Information We Collect

Depending on how you use the Services, we may collect the following information:

• Contact information: your name, email address, telephone number, billing address, and shipping address.
• Order information: products ordered, personalization or engraving instructions, order history, transaction details, and communications concerning an order.
• Payment information: payment details required to complete a purchase. Payments are processed by Shopify and applicable payment providers. We generally do not directly store complete payment-card numbers.
• Customer-service information: information you provide when contacting us with a question, request, complaint, or other communication.
• Device and usage information: information such as your IP address, browser type, device type, operating system, pages viewed, and interactions with the store. Shopify and essential website technologies may collect this information automatically.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create or use an account, complete a form, or contact us.
• Automatically when you browse or interact with our online store.
• From service providers that support our store, including Shopify, payment processors, shipping providers, and technology providers.

3. How We Use Personal Information

We may use personal information to:

• Process, personalize, produce, fulfill, and deliver orders.
• Process payments and provide transaction confirmations.
• Communicate with you about an order, request, question, return, or customer-service matter.
• Maintain customer accounts and order records.
• Operate, maintain, secure, and improve our online store and Services.
• Detect and prevent fraud, misuse, security incidents, and unlawful activity.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Protect our rights, property, customers, employees, and business.

We do not currently use personal information to send promotional email or SMS marketing. If our marketing practices change, we will update this Privacy Policy and provide any choices required by applicable law.

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

• Shopify: our online store is hosted by Shopify, which processes personal information when visitors browse and customers make purchases.
• Payment providers: to authorize and process transactions and help prevent fraud.
• Shipping and delivery providers: to package, ship, track, and deliver orders.
• Production and service providers: when assistance is required to personalize, produce, support, or fulfill an order.
• Professional advisers: such as accountants, insurers, attorneys, and other advisers when reasonably necessary.
• Government or legal authorities: when required by law, legal process, or a valid governmental request, or when necessary to protect legal rights and safety.
• Business-transaction parties: in connection with a potential or completed merger, sale, restructuring, financing, or transfer of all or part of our business.

We do not sell personal information. We do not currently use advertising pixels or cross-site behavioral advertising tools configured by us, and we do not share personal information for cross-context behavioral advertising. Shopify may separately process information as described in its own privacy notices and according to the store’s Shopify privacy settings.

5. Shopify

Our store is hosted by Shopify. Shopify processes information about store visitors and customers to provide ecommerce, checkout, security, fraud-prevention, payment, and related services. Shopify’s processing may depend on the store features and privacy settings that are enabled. For more information, review Shopify’s Consumer Privacy Policy.

6. Cookies and Similar Technologies

Our online store uses cookies and similar technologies that are necessary to operate the website, remember preferences, maintain cart and checkout functions, provide security, and support store performance. Shopify and its service providers may set or access these technologies.

We do not currently configure third-party advertising trackers such as Meta Pixel or use Google Analytics for advertising tracking. You can manage cookies through your browser settings, but disabling essential cookies may prevent portions of the store, cart, account, or checkout from functioning correctly.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting tax, accounting, legal, and regulatory obligations. Retention periods may vary depending on the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. Please use care when providing information online and protect your account credentials where applicable.

9. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to obtain information about how personal information is collected, used, or disclosed, and to appeal certain decisions concerning a privacy request.

California residents may have rights under applicable California privacy laws. These rights may be subject to exceptions and may not apply in every circumstance or to every business. We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, email ap@raymondstrophy.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

10. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and address the request.

11. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties. Please review the privacy policy of any third-party service you choose to use.

12. United States Operations

Raymond’s Trophy currently accepts and ships online orders within the United States. Personal information may be processed and stored in the United States and in other locations where Shopify or our service providers operate, subject to their applicable safeguards and legal obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date. Please review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

Raymond’s Trophy
300 Chester Ave.
Bakersfield, CA 93301
United States
Email: ap@raymondstrophy.com